I have been using the library for great sources of books and even movies. The free part isn’t even the best part….it’s that I can look for items online and reserve them for the drive-through for pick up. With errands and kids that need naps, the drive-through is a Godsend. But a recent trip and my ignorance cost me the price of a book that I checked out.
So here is how it went….I checked out a lot of books and within the many books I reached for a certain book (Mom Blogging for dummies) Ha!) that looked bent up and ugly. I showed it to my husband, that happened to be with me, and made mention of how awful it looked but we still drove off and took it home. First mistake!!! You see, once it was due, I returned it among other books I checked out and dropped it off with the attendant at the window. A few hours later I checked my voicemail which said that I had damaged this particular book and I NEEDED TO PAY FOR IT! To me that was FIGHTING WORDS! I mean, Come on! If I had really done something to someone else’s things I would have bought a new one to replace it on my own.
I called the library back and got put on hold to speak with the librarian that left me the message. Well she came back on and let me know that the book that was in my care sustained significant water damage and it was so significant that it couldn’t be placed back onto the shelves for re-circulation. I right away said that the very way that the book came through the window is the way I brought it back to them.
Whereas she said that “This Library facility would never check out a book in that condition, and you can come in and see the many books in this library, and I could leave the book you brought back and put it aside for you to look at to compare.” Oh and that I can come and look at the damage done to the book. (umm…I did look at it remember…I checked it out like that). She continued to tell me about the damage that “I did.” Which just got me HOT STEAMING MAD!!!! Friends, I don’t get this mad…. My husband had just got home and had a shocked look on his face. He had no idea I was being blamed for something I didn’t do. And as he and I found out…I do not do well with that. I totally turned into the HULK and got to the point where I just kept yelling.
I did end up calling back to a hostile librarian and apologizing for acting so awful. I tried to explain that my husband and I saw the book right away as it came out of the window and even made mention of it’s condition and that, had I known, I would have given it right back while I was there at the library checking out my books.
It wasn’t ever about the money….to me it was about being blamed for something that I was powerless to prove otherwise. It was SO MESSED UP! Oh and had I heard something like “I am so sorry but it seems that a book that was lent out to you came back damaged…can you tell me about this said book?” (then i say what happened) “ok, so I apologize for giving this book to you like this, but this book in it’s current condition isn’t up to our standard and we will not be able to re-circulate it….would you be willing to donate a replacement?”
I would have said sure! No question.
The librarian chose to take the fee off of my account after I apologized and I decided to find the book and replace it.
So what did I learn?
- WHENEVER I CHECK OUT A BOOK, I WILL BE CHECKING EACH PAGE FOR DAMAGE…CHECKING FOR WRITING, OR POSSIBLE WATER DAMAGE
JUST LIKE I AM RENTING A HOUSE OR APARTMENT! HA!
- IF THERE IS DAMAGE I WILL GIVE BACK THE BOOK AT THE WINDOW BEFORE I LEAVE
BECAUSE I NOW HAVE HIGHER STANDARDS AND I DON’T NEED TO BE PAYING FOR THINGS LIKE THAT WITH MY EMOTIONS AND MONEY
- I WILL BE CHECKING DVD’S TOO BECAUSE I DON’T WANT TO PAY FOR DAMAGE THAT I DIDN’T CREATE
Looking back at all the books I have checked out and movies…that could really add up if I had to pay for all of those.
So I am still thankful for the library…Yes. It really had saved me money…
But That whole scenario completely sucked! I hope I saved you from this sort of thing happening to you.
SO, if you are behind me at the drive up window, I am so sorry. I will be there a while. I do not want to have that happen again. It really was too awful!